Our service
Though no two Daedalian projects are alike, our tried and tested process for managing all glass design projects is based on decades of industry experience.
This staged approach ensures we collaborate effectively with the client and other parties involved in the project – from architects and interior designers to contractors and quantity surveyors – while delivering our designs on time and to the agreed budget.
“Our clients are busy. They want their glass projects delivered on time, as specified and with no surprises – and to be delighted by our service and the quality of the glass. Our project management process features multiple quality control checkpoints to ensure the outcome is fully aligned with the client’s vision.”
Robert Haynes Operations Manager
Multi-discipline
glass making expertise
Stained glass
Gilded
Silvered/Mirror
Laminated
Leaded Lights
Etched
Painted
Cast
Kiln Formed
Fused
Slumped
Bond
Stage 1:
Design development
Our clients range from interior designers and architects to procurement agents, contractors, property managers, artists and private individuals. Similarly, a brief can vary from a rough idea to fully formed 3D project plans.
We review a project enquiry before our experts advise whether the proposed project is technically feasible. Should the client’s brief require further development, our team will provide a free consultation service. This is limited to establishing the optimum glass working technique and design style to satisfy the client’s technical requirements, budget and design.
Our estimation team then creates a bespoke quotation detailing the total cost and the lead time required to carry out the proposed works, ensuring from an early stage that this falls within the budget and timescales.
If a sample of the proposed glass finish is required before a client commits to an order, this is arranged next.
PLEASE NOTE: A bespoke sample may be chargeable, depending on the glass and labour required to create.
A project briefing is held upon receipt of an order confirmation. This ensures every member of the team fully understands the project requirements, any technical considerations and the client’s design expectations.
Should the client require our team to install their glass, a pre-installation survey is carried out. The team ascertain the exact dimensions of the space, any site accessibility restrictions and the environmental conditions into which we will install.
Our studio team can then manufacture to the exact specifications required, so the glass arrives prepared for the surveyed installation method.
Stage 2:
Bespoke design and manufacturing
Throughout the design stage, our studio team will submit proof drawings for the client’s approval. These form the starting point for a unique project and allow the initial ideas to be reviewed and modified quickly.
After the proof drawings have been agreed, we create two control samples. The first is sent to the client for final approval, ensuring all parties share a common vision of the finished article. The second sample is held in our studio and is used to constantly review the work in progress to ensure design continuity. Should the client decide against the control sample, our design team will create new proof drawings.
Depending on the size and complexity of the project, the manufacturing process may take weeks or even months. It is not uncommon for a single piece of glass to require tens, if not hundreds of hours of work.
Our customers demand perfection and that’s not something that can be rushed. One chip or incorrect dimension can rarely be remedied and means manufacturing must be restarted.
Stage 3:
Delivery and installation
We work exclusively with reputable courier companies should sea or air freight be required. Our team also constructs bespoke, hand-made crates for each project. This affords the glass extra protection as the crate is designed specifically to carry its contents.
As part of the Thompsons Group, we are highly experienced in meeting all the technical requirements involved at this stage of the process, as well as overcoming any logistical challenges or restrictions that may arise. Our team has worked on a range of installations for a variety of clients, on projects small to large, both in the UK and overseas.
